{"id":3967,"date":"2020-09-28T18:54:39","date_gmt":"2020-09-28T18:54:39","guid":{"rendered":"http:\/\/aliensquad.es\/?page_id=3967"},"modified":"2022-08-09T15:04:00","modified_gmt":"2022-08-09T15:04:00","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/aliensquad.es\/en\/shipping-policy\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"
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Shipping policy
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Shipping and Returns Policy<\/strong><\/h2>\n

Shipping is avaliable throughout Europe, USA, Canada and Australia.
\nWe ship to more countries, but there are some which we can not reach. If you live on a remote area, please contact us to make sure we can send it to you.<\/p>\n

Delivery time to European countries is between 2-4 weeks. To other countries it takes up to 3-5 weeks.<\/p>\n

\u25b6 Orders are processed and shipped within 3-6 days of placement unless otherwise stated.<\/p>\n

\u25b6 Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel’s journey.<\/p>\n

COVID-19<\/strong><\/h2>\n

We ship normally and the orders arrive between 14 and 30 days to your country as always.
\nEven so, due to the measures taken by certain countries, there may be delays in the delivery of the products, since the carriers of those countries are working with less personnel, lengthening shipping times up to 7-14 days more than usual. In EXTREME cases, shipping can be extended up to 60 days. This is not our fault, it’s because in some countries carriers are working slowlier than usual and delay the delivery.<\/p>\n

Returns and exchanges 14 days!<\/strong><\/h2>\n

In the event that you want to return or exchange a product, you have 14 calendar days from when you receive the product to contact us via e-mail at: pedidos@aliensquad.es<\/a><\/p>\n

100% Refund insured<\/strong>
\nTransport<\/strong><\/h2>\n

All orders will be transported through a courier company. It is necessary to provide a phone number to contact in case of a problem with the delivery (wrong address, absence at home, etc …). Because the products are in multiple warehouses, if you buy more than one product, they may arrive on separate days. After an Order is shipped, no changes to the order can be made. We won’t be able to cancel an order once is shipped.<\/p>\n

Delivery times<\/strong><\/h2>\n

Our shipments take between 14-30 days, the most normal being 14-20 days. In extreme cases (less than 5%) they can be delayed up to 60 days.<\/p>\n

\u25b6 If you exceed 60 days, you can choose between:<\/p>\n

Receive a refund of 10% of the delayed order. *
\nReceive a 30% discount on your next order. **<\/p>\n

Buyer Protection<\/strong><\/h2>\n

In case the item received is in poor condition, you have 14 calendar days to claim via email at: pedidos@aliensquad.es
\nYou can choose 1 among the following options:
\n\u00b7 Return the product to receive a 100% refund of your order. *
\n\u00b7 Keep the product and receive a 25% discount on your next order. **<\/p>\n

Lost Order<\/strong><\/h2>\n

In the event that an order is lost, the order will be reimbursed if after 90 days it has not been received.<\/p>\n

Customs\u00a0Taxes<\/strong><\/h2>\n

You are personally responsible for any import duty\/tax that may be applied to an order. This isn’t a shipping charge, but a legal requirement decided by the governing law where you live. Any orders abandoned\/refused by customers due these charges will be liable for all costs shipping the order back – including the original cost of the shipping.<\/p>\n

Please note: <\/strong>Customers are liable for the return shipping costs, unless an item been received in error, is damaged or defective. Swim\/Bodysuits, Intimates & Earrings are not returnable, due to hygienic restrictions. Items must be in their original condition and in their original packaging, unworn, unwashed and complete with their original labels and tags. Any promotional items included free of charge must also be returned shall the order be returned in full. Any duties on returned goods will remain the responsibility of the customer.
\n* Shipping costs are excluded from any type of
\nrefund.
\n** Discounts are not cumulative with each other or with others.<\/p>\n

\u00a0<\/strong><\/h1>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div>
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